Privacy Policy
PRIVACY POLICY
1. WHO WE ARE
This policy explains how The Best Coffee collects, uses, discloses and protects your personal information.
It applies to our website thebestcoffee.com.au, our coffee subscription service, and any other dealings you have with us.
We handle personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).
2. WHAT WE COLLECT
Information you give us
- Name, email address and phone number
- Delivery and billing address
- Coffee preferences, brew method, and subscription choices
- Gift recipient details, where you buy a gift subscription
- Messages you send us
Payment information
Card payments are processed by our payment providers. We do not store your full card number. We retain a record of transactions, the last four digits of the card, and the payment status.
Information collected automatically
- IP address, browser type, device type and operating system
- Pages visited, time on page, referring website
- Interactions with our website, including clicks and scrolling
Session recordings
We use a session recording tool that captures how visitors move through our website, including mouse movement, clicks, scrolling and navigation. These recordings help us find usability problems.
Recordings are pseudonymised where possible and we do not use them to identify individuals. Payment fields are excluded from recording.
3. WHY WE COLLECT IT
We collect and use personal information to:
- Take, fulfil and deliver your orders and subscriptions
- Manage your account, billing and renewals
- Respond to your enquiries and provide support
- Send you order, delivery and account notifications
- Send marketing emails, where you have opted in
- Understand and improve our website, products and service
- Detect, prevent and investigate fraud, misuse of promotional
offers, and other unlawful activity
- Meet our legal, tax and regulatory obligations
4. COOKIES AND TRACKING
We use cookies and similar technologies to keep your cart and session working, remember your preferences, measure how our website is used, and measure the performance of our advertising.
You can control or delete cookies through your browser settings. Blocking some cookies may stop parts of the site working — checkout in particular.
5. WHO WE SHARE IT WITH
We do not sell or rent your personal information.
We share it with:
- Our website and eCommerce platform provider
- Payment processors
- Delivery and logistics providers
- Email and marketing platforms
- Analytics, session recording and advertising measurement providers
- Product configuration and quiz tools used on our website
- Our accountants and professional advisers
- Law enforcement or regulators, where required by law or to protect
our rights
We require our service providers to protect your information and to use
it only for the purpose we engaged them for.
6. OVERSEAS DISCLOSURE
Some of our service providers are located outside Australia, or store data on servers outside Australia.
Where we disclose information overseas, we take reasonable steps to ensure recipients handle it consistently with the Australian Privacy Principles.
7. MARKETING AND HOW TO OPT OUT
We only send marketing emails where you have opted in — for example, by subscribing to our list or claiming a discount code. You can opt out at any time. Most of our marketing emails include an unsubscribe link. Where one isn't included, the email will tell you how to opt out, or you can email us at info@thebestcoffee.com.au and we will remove you within 5 business days. Opting out of marketing does not stop essential messages about orders, deliveries, billing or your subscription.
8. HOW WE PROTECT IT
We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. These include encrypted connections, restricted access to customer data, and using reputable providers.
No system is completely secure. If a data breach occurs that is likely to result in serious harm, we will notify you and the Office of the Australian Information Commissioner as required by law.
9. HOW LONG WE KEEP IT
Order and transaction records — 7 years, as required by Australian tax law. We delete or de-identify personal information when we no longer need it, unless we are required to keep it.
10. ACCESSING AND CORRECTING YOUR INFORMATION
You can ask us to:
- give you a copy of the personal information we hold about you
- correct information that is wrong or out of date
- delete your information, where we are not required to keep it
- explain how we use your information
Email info@thebestcoffee.com.au. We may ask you to verify your identity before we act. We will respond within 30 days. If we refuse a request, we will tell you why in writing.
You can update your name, address and payment details yourself at any time from your account.
11. COMPLAINTS
If you think we have mishandled your personal information, email info@thebestcoffee.com.au with "Privacy complaint" in the subject line.
We will acknowledge your complaint within 5 business days and give you a written response within 30 days.
If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au.
12. CHILDREN
Our website and products are not directed at children under 16, and we do not knowingly collect their personal information. If you believe a child has provided us with personal information, contact us and we will
delete it.
13. CHANGES TO THIS POLICY
We may update this policy from time to time. The current version is always on this page with the date it took effect. Where changes are significant, we will tell you by email or a notice on our website.
14. CONTACT US
Email: info@thebestcoffee.com.au
Phone: (03) 7048 4769