PROMOTIONAL OFFERS POLICY

This policy applies to all introductory, seasonal and promotional offers made by The Best Coffee. It sits alongside our Shipping & Returns policy, which continues to apply.

1. WHO OUR OFFERS ARE FOR
Introductory and promotional offers — including discounts advertised around seasonal events such as Mother's Day — are intended for new customers only, unless we state otherwise.

Each offer is limited to one redemption per person, per household and per delivery address. We treat orders as belonging to the same household where they share a delivery address, payment method, email address or phone number, even if placed under different names.

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2. USING AN OFFER

Offers apply only to the plans and products described in the offer. Offers cannot be combined with other offers or discount codes unless we state otherwise.

Offers are available for the period advertised and may be withdrawn or changed at any time before you place an order. Changes will not affect an order you have already placed.

Where an offer applies to your first delivery only, subsequent deliveries are charged at our standard pricing. We will always show you the full price before you confirm your order.

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3. GIFT SUBSCRIPTIONS

Promotional offers may be used to purchase a gift subscription for someone else, subject to the same one-per-household limit. An offer cannot be used to send a discounted gift to an address that has already redeemed the same offer.

4. WHEN WE MAY DECLINE OR CANCEL AN ORDER

We may decline or cancel a subscription where:

  - an introductory or promotional offer has already been used by the
    same person or household; or
  - an account appears to have been created for the purpose of obtaining an offer the customer is not eligible for.

Before we do this, we will contact you at the email address on your account and give you an opportunity to respond.

If we cancel a subscription on these grounds:

  - you will be refunded in full for any coffee you have paid for that
    we have not yet dispatched;
  - you will not be charged again; and
  - you are welcome to subscribe at our standard pricing at any time.

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5. CANCELLING AND RE-SUBSCRIBING

You can pause, skip or cancel your subscription at any time. That does not change.

If you cancel and later re-subscribe, your new subscription will be at our standard pricing, because introductory offers are limited to one per household.

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6. CHANGES TO THIS POLICY

We may update this policy from time to time. The version published on this page at the time you place an order is the version that applies to that order.

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7. YOUR RIGHTS

Nothing in this policy limits your rights under the Australian
Consumer Law, including the consumer guarantees that apply to the
goods we supply.


Questions? Email info@thebestcoffee.com.au