SHIPPING & RETURNS
These terms apply to all orders placed with The Best Coffee ABN: 43 691 908 040
SHIPPING
Processing and handling
Orders are typically processed and dispatched within 1–2 business days, excluding weekends and public holidays. You'll receive an order confirmation email, and a shipping email with tracking once your order leaves our facility.
Shipping rates and delivery times
Free standard shipping Australia-wide. Delivery is typically within 1–3 business days after dispatch, often within 72 hours. Delivery times may vary for remote areas and during peak periods.
International shipping
We currently ship within Australia only.
Lost, stolen or damaged packages
Damaged or incorrect delivery — contact us within 7 days of delivery with photos and your order details and we'll arrange a replacement, refund or store credit where appropriate.
Missing delivery marked as delivered — if tracking shows "delivered" but you can't locate your parcel, contact us within 72 hours so we can lodge an enquiry with the carrier.
Lost in transit — if your parcel hasn't arrived and tracking hasn't updated for an extended period, contact us and we'll investigate with the carrier.
SUBSCRIPTION TERMS
Renewal and billing
By purchasing a coffee subscription from The Best Coffee, you agree that your subscription will automatically renew at the frequency you select until you cancel. Your payment method on file will be charged at
the start of each billing cycle.
Our standard subscription frequency is every 4 weeks. A 4-weekly subscription is billed 13 times per year, not 12. Other frequencies, if offered, will be shown clearly before you confirm your order.
Pricing
We will always show you the price of your subscription before you confirm your order. If we change the price of your plan, we will give you at least 14 days' notice by email before the change takes effect, so you can cancel if you don't wish to continue.
Failed payments
If a payment fails, we'll attempt it again and let you know by email. If payment can't be taken, your subscription may be paused until your billing details are updated. We won't dispatch coffee that hasn't been
paid for.
Skipping and pausing
You can skip a delivery or pause your subscription at any time from your account, subject to the cut-off below.
Cancellation
You can cancel your subscription at any time by logging into your account and following the cancellation steps.
To avoid being charged for the next renewal, you must cancel at least 72 hours before your next renewal date. If you cancel after this cut-off, your next order may still be processed and billed, and your cancellation will apply to future renewals.
REFUNDS
Change of mind
Because coffee is a perishable product, we don't offer change-of-mind returns or refunds once an order has shipped.
Damaged or incorrect items
If your order arrives damaged or incorrect, contact us within 7 days of delivery with photos and your order details. We'll arrange a replacement, refund or store credit where appropriate.
Our promise
If you don't love your roast, tell us and we'll make it right. If we can't, we'll refund that month's charge.
Consumer guarantees
Nothing in this policy limits your rights under the Australian Consumer Law, including your rights to a remedy if a product is faulty, not as described, or otherwise fails to meet consumer guarantees.
GENERAL
Product descriptions and accuracy
We take care to provide accurate descriptions and images, but coffees may vary due to seasonal changes, roasting and supplier differences.
Tasting notes and images are a guide.
Billing and account information
You're responsible for keeping your billing and shipping details up to
date. Delays or failed deliveries caused by incorrect details may
require re-shipping at your cost.
Promotional offers
Introductory, seasonal and promotional offers are subject to our Promotional Offers Policy, which limits offers to one per household. → thebestcoffee.com.au/promotional-offers
Prohibited use
You may not use our products or website for any unlawful or unauthorised purpose. We reserve the right to refuse service or terminate accounts that breach these terms or our Promotional Offers Policy.
Liability
To the maximum extent permitted by law, The Best Coffee is not liable for indirect, incidental or consequential loss arising from your use of our products or services. This does not exclude any rights or remedies that cannot be excluded under law.
Questions? Email info@thebestcoffee.com.au