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Shipping & Returns

Shipping Policy

Processing & Handling

  • Orders are processed within 1-2 business days (excluding weekends and public holidays).

  • You’ll receive a confirmation email with tracking details once your order has shipped.
     

Shipping Rates & Delivery Times

  • Standard Shipping: 3-7 business days.

  • Express Shipping: 1-3 business days.

  • Free shipping on orders over $50.


International Shipping

  • Currently, we only ship within Australia.


Lost, Stolen, or Damaged Packages

Refund & Subscription Policy

  1. Subscription Terms: By purchasing a coffee subscription The Best Coffee, you acknowledge and agree that your subscription will automatically renew on a recurring basis (weekly, monthly, etc.) until you cancel it. The payment method on file will be charged at the beginning of each billing cycle.
     

  2. Cancellation Policy: Customers may cancel their subscription at any time by logging into their account and following the cancellation process. To avoid being charged for the next cycle, cancellations must be made at least 72 hours before the renewal date. Once a subscription is renewed, we cannot offer refunds for that billing cycle.
     

  3. Refund & Return Policy

    - Due to the nature of coffee as a perishable product, we do not accept returns or provide refunds for coffee orders once they have been shipped.

    - If you receive a damaged or incorrect product, please contact us within 7 days of delivery with proof (e.g., photos), and we will arrange for a replacement or store credit.

    - Subscription cancellations made after an order has been processed but before shipment may be eligible for a partial refund at our discretion.
     

  4. Product Descriptions & Accuracy: We strive to provide accurate descriptions and images of our coffee products, but variations in appearance and taste may occur due to seasonal changes, roasting processes, and supplier differences. We do not guarantee that the coffee will match the images exactly.
     

  5. Billing & Account Information: Customers are responsible for maintaining accurate and up-to-date billing and shipping information. Failure to update this information may result in delayed or failed deliveries, for which we are not responsible.
     

  6. Prohibited Uses: You may not use our products or website for any unlawful or unauthorized purpose. We reserve the right to refuse service or terminate accounts that violate our terms.
     

  7. Liability Disclaimer: To the maximum extent permitted by law, The Best Coffee is not liable for any indirect, incidental, or consequential damages related to your use of our products or services, including but not limited to lost profits, shipping delays, or service interruptions.
     

By purchasing from us, you agree to these terms. If you have any questions, please contact our support team at customer@thebestcoffee.com.au.

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