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Shipping & Returns

Shipping policy
 

Processing & handling

  • Orders are typically processed and dispatched within 1–2 business days (excluding weekends and public holidays).

  • You’ll receive an order confirmation email, and a shipping email with tracking once your order leaves our facility.
     

Shipping rates & delivery times

  • Free standard shipping Australia-wide.

  • Delivery is typically within 1–3 business days after dispatch (often within 72 hours). Delivery times may vary for remote areas and during peak periods.
     

International shipping

  • We currently ship within Australia only.
     

Lost, stolen, or damaged packages

  • Damaged or incorrect delivery: Contact us within 7 days of delivery with photos and your order details and we’ll arrange a replacement or store credit where appropriate.

  • Missing delivery (marked delivered): If tracking shows “delivered” but you can’t locate your parcel, contact us within 72 hours so we can lodge an enquiry with the carrier.

  • Lost in transit: If your parcel hasn’t arrived and tracking hasn’t updated for an extended period, contact us and we’ll investigate with the carrier.
     

Contact: info@thebestcoffee.com.au

Subscription terms

By purchasing a coffee subscription from The Best Coffee Club, you agree that your subscription will automatically renew at your selected frequency (e.g., weekly, fortnightly, monthly) until you cancel. Your payment method on file will be charged at the start of each billing cycle.
 

Cancellation policy

You can cancel your subscription at any time by logging into your account and following the cancellation steps.

To avoid being charged for the next renewal, you must cancel at least 72 hours before your next renewal date. If you cancel after this cut-off, your next order may still be processed and billed, and your cancellation will apply to future renewals.

Refund & subscription policy
 

Change-of-mind

Because coffee is a perishable product, we don’t offer change-of-mind returns or refunds once an order has shipped.
 

Damaged or incorrect items

If your order arrives damaged or incorrect, please contact us within 7 days of delivery with photos and your order details. We’ll arrange a replacement, refund or store credit where appropriate.
 

Consumer guarantees

Nothing in this policy limits your rights under the Australian Consumer Law, including your rights to a remedy if a product is faulty, not as described, or otherwise fails to meet consumer guarantees.
 

Product descriptions & accuracy

We take care to provide accurate descriptions and images, but coffees may vary due to seasonal changes, roasting, and supplier differences. Tasting notes and images are a guide.
 

Billing & account information

You’re responsible for keeping your billing and shipping details up to date. Delays or failed deliveries caused by incorrect details may require re-shipping at your cost.
 

Prohibited use

You may not use our products or website for any unlawful or unauthorised purpose. We reserve the right to refuse service or terminate accounts that breach these terms.
 

Liability

To the maximum extent permitted by law, The Best Coffee Club is not liable for indirect, incidental, or consequential loss arising from your use of our products or services. This does not exclude any rights or remedies that cannot be excluded under law.

Questions? Email info@thebestcoffee.com.au

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